Frequently Asked QuestionsFrequently Asked Questions

Got Questions?

Got Questions?

We have answers!
Explore frequently asked questions about your skin and Askbella below.
We have answers!
Explore frequently asked questions about your skin and Askbella below.
Askbella FAQ

Askbella FAQ

Askbella FAQ

We definitely can!

Starting with the skin quiz, we can analyse your skin type and any skin concerns you may have. From there, you will be matched with a range of products that are suited to your skin based on your answers.

Once you have completed the quiz, if you still have any questions about choosing the right products, you can get in touch with the askbella team here.

The difference between using askbella and visiting an offline beauty store is the unbiased advice and selection of brands available. We don't have sales assistants earning commissions or rewards for recommending certain products or brands, so you can trust that the results you receive from completing the skin quiz, are going to be completely tailored to your answers and your skin.

We love beauty just as much as you do, so if you need to discuss your results or have any questions about the products that the skin quiz has recommended, please reach out to us.

Using the askbella website is super easy!

The first step is to head to the Skinalyser® skin quiz where we will ask you some important questions to find out all about your skin type.

From there, we will give you your personalised results and product recommendations.

Not only will we explain what they mean, but you will also be introduced to your new skincare routine and have the chance to mix and match your favourite products to create your own.

Next, you can either find the best online price for your chosen products or save them for later.

Once you have created an account, askbella will record your results and save them for you, so that every time you return, they will still be there. Whether you choose to stick with those results or retake the quiz, your account will update to suit your results each time.

We understand that your skin changes, sometimes even by the season, so there are no limits as to how many times you can retake the skin analysis.

Once you have completed the skin quiz, you will receive personalised results with a list of products suited to your skin.

Once you view a product, you can look at the product details to find out which retailer is selling it for the lowest price.

You will then be taken to their website to buy your product.

The best part about selecting your favourite products through askbella is the ability to see unbiased skincare results from a range of different brands.

Often when you shop through a single retailer, you are limited by the range of brands they sell. So we wanted to change the way you put together your skincare routine since most skin need a range of different products, which may not be available all in the same brand.

To find out more about exactly how many products and brands we have available, you can head to our product list and take a look for yourself.

Skin changes. And it changes often.

If you experience any significant changes in your skin, your lifestyle or even where you live, we recommend that you take the quiz again to check if the products are still right for you. Often you may just need an additional product in your skincare routine or a slight change in the ones that you are using.

Also, skin can change seasonally. So many people find that in the warmer months they may need to swap to a summer skincare routine to suit the change in the climate.

Don't stress, however, often when a skincare routine changes, it is only minor.

Absolutely anyone can benefit from a personalised skincare routine.

And the best part about using askbella is that using the skin analysis, you can find a routine that is designed to suit your skin type personally.

By choosing how many steps in your routine, you can get real results based on your preferences. Not everyone wants a complicated selection of products, but some do. So we have designed a process that caters to everyone.

The good thing about using the skin quiz is the fact that the detailed questions will help diagnose your skin type and assist in treating any skin conditions you may not have realised you had.

And while askbella recommends skincare for all skin types and concerns, we encourage you to see a doctor or dermatologist if you’re struggling with long-term or severe skin issues.


Find your perfect matchFind your perfect matchGet unbiased advice and find the best products for your skin in an instant with Skinalyser®. And let science do the shopping for you.Get unbiased advice and find the best products for your skin in an instant with Skinalyser®. And let science do the shopping for you.START SKINALYSER®

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